Troubleshooting

What do I do if… 

… the Teacher can’t see me or can’t hear me? 

• Make sure you are using the latest version of Google Chrome, Firefox, Microsoft Edge, or Safari.

• Try using a headset. 

• Make sure you have clicked the microphone and camera icons at the bottom of the screen. 

• Still not working? Click on My Settings. 

• Then Set up your Camera and Microphone.

• Run the tests. If they are working, you must click the microphone and camera icons at the bottom of the screen one more time.

…I can’t hear the Teacher? 

• Make sure your speakers are on and your volume is up.

…there’s an echo? 

• Make sure you are using the latest version of Google Chrome, Firefox, Microsoft Edge, or Safari.

• Try using a headset. 

• Try exiting the room and re-entering. 

…the video keeps dropping? 

• Try closing all other applications that are running in the background, such as any streaming videos, downloads, etc. 

• Check your Internet speed at speedtest.net. Tell your teacher what your speed is. If the speed is too low, it may cause connection problems.

…there is a video delay or poor sound quality? 

• Try exiting the room and re-entering.