What do I do if… 

… the Teacher can’t see me or can’t hear me? 

  • Make sure you are using Google Chrome or Firefox.

  • Try using a headset. 

  • Make sure you have clicked the microphone and camera icons at the bottom of the screen. 

NR mic_cam 3.png
  • Still not working? Click on My Settings

NR my_setting 2.png
  • Then Set up your Camera and Microphone.

 
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  • Run the tests. If they are working, you must click the microphone and camera icons at the bottom of the screen one more time.

NR mic_cam 3.png

…I can’t hear the Teacher? 

  • Make sure your speakers are on and your volume is up.

…there’s an echo? 

  • Make sure you are using Google Chrome or Firefox.

  • Try using a headset. 

  • Try exiting the room and re-entering. 

…the video keeps dropping? 

  • Try closing all other applications that are running in the background, such as any streaming videos, downloads, etc. 

  • Check your Internet speed at speedtest.net. Tell your teacher what your speed is. If the speed is too low, it may cause connection problems.

…there is a video delay or poor sound quality? 

  • Try exiting the room and re-entering.