About NEI 
NEI’s technology uses AI to create individually-tailored learning pathways for professionals delivered through TESL-certified teachers.

NEI has our own proprietary learning management system, video conferencing platform, and personalizing AI assistant. Our recommender engine uses collaborative filters, student ratings, and a database with millions of potential matches across the spectrum of professions and interests to achieve optimum assignments and discussion topics for each learner. Most of our subscribers are highly motivated working professionals whose companies sponsor their language training. Our clients are concentrated in pharmaceuticals, IT, and finance, most of them in Japan.

NEI originated in Seattle and is now headquartered in Kobe, Japan. More at: NE.Institute and NEI-japan.com

About the Half-time Learning Success Manager Role
At NEI, each half-time Learning Success Manager (LSM) oversees a subset of 200-225 subscribers -- a “Mini Institute.” The role provides each subscriber a consistent personal relationship at NEI. These subscribers meet with other NEI teachers weekly for 1:1s. As head of your own online Mini Institute, you build rapport with the subscribers in your charge and monitor each subscriber’s experience to ensure that it follows their learning plan. You are a cheerleader, coach, and ally helping them maintain progress toward their learning goals. This position involves 40% of time meeting with students to discuss their learning plan, ongoing progress assessments, and Target Score goals. The remaining time is divided approximately equally between these activities:

Student Success Monitoring and Account Management

Use system reporting to monitor metrics for student success, including:

    • Ensuring the timely delivery of automated assessments

    • Maintaining sufficient assignments and discussion topics on the account

    • Ensuring subscriber retention through engagement and renewal coaxing

 
 

Requirements

  • Highly organized and process-oriented

  • Excel skills and willingness to learn

  • 3 or more years teaching English as a second language to adults

  • TESL degree or TESL certificate

  • Native proficiency of North American English*

  • Digital native equivalency

  • Sales or customer service experience

  • Strong team player

Preferred: 

  • Experience managing a language school and/or supervisory role

  • Training in ESL assessments

Hours:

Permanently based in Europe or MENA or equivalent time zone

Willing to work Tuesday through Saturday 12:00 - 16:00 CET/UTC+1

OR

Permanently based in Asia or equivalent time zone

Willing to work Tuesday through Saturday 19:00-23:00 JST/UTC+9

Compensation

USD $18-20k annually

You have the option to earn up to $3k per month if you choose to teach additional units, but it's not required.

Apply Now

Please send the following to recruiting@NE.Institute:

Your resume

A ~3-minute video self-introduction telling us:

  1. About a student who you coached to continue their English learning and how you inspired them to stay focused on their goal

  2. Why you feel comfortable talking with students both about their learning plan and about renewing their subscription

  3. Where you live, how long you have lived there, and why this will be your home for the next several years at least

    (Your video can be a link or an attachment and doesn’t have to be fancy or edited!)

    your email’s SUBJECT LINE should say

    LSM APPLICATION FROM {your name}

*We recognize that accents and use of English vary from region to region. NEI teaches only standard North American pronunciation, spelling, and phrasing. No matter how much training or experience you have as a teacher, we can only consider teacher candidates who fit our niche.